This Refund Policy outlines the conditions under which refunds may be granted for services purchased on https://www.ninoba.com. By purchasing any service on our website, you agree to this Refund Policy in full.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- The order has not yet been processed or started
- The service cannot be delivered due to technical issues or system failure
- The order is cancelled by Ninoba before execution
If any of the above conditions apply, the customer is eligible for a full refund.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- The order has already started processing
- The service has been partially or fully delivered
- Delays caused by external factors (e.g. platform updates, API delays, or traffic fluctuations)
- Customer provides incorrect or invalid information (e.g. wrong username, link, or account details)
Once a service has started, it is considered in progress, and cannot be cancelled or refunded.
Delivery Delays
Delivery times provided on Ninoba.com are estimates and may vary. Delays do not qualify for refunds, as long as the service is still being delivered. Customers are required to wait for the completion of the service.
Service Issues
If a service is not delivered as described, or if there is a technical issue preventing completion:
- The order will be reviewed by our support team
- A refill, correction, or partial/full refund may be issued depending on the case
Duplicate or Failed Payments
If a customer is charged multiple times for the same order or if a payment error occurs:
- A full refund will be issued for the duplicate or failed transaction
Refund Method
Approved refunds will be issued via the original payment method used during the purchase. Processing times may vary depending on the payment provider.
Right to Refuse Refunds
Ninoba reserves the right to refuse refund requests in cases of:
- Abuse of the refund system
- Fraudulent activity
- Violation of our Terms of Service
Contact
For any refund-related request, please contact our support team:
Email: support@ninoba.com
Website: https://www.ninoba.com/contact
