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Privacy Policy

1. What is the purpose of this document? Why is our privacy policy important? How are my personal data processed on Ninoba.com?

This document outlines our privacy policy and applies to all pages of our website https://www.ninoba.com. It describes all processing activities managed by this site. The processing of your confidential data is entirely entrusted to Ninoba from the moment you use the features and forms implemented on the site’s pages. The drafting of our privacy policy is fully compliant with the standards set by the GDPR, which was adopted on May 25th, 2018, to legally define the obligations for collecting and processing personal data of users from European Union countries. This legislation also applies to residents of Switzerland. Ninoba is 100% compliant with all the articles outlined by the GDPR. This privacy policy also provides all the details about the entity and legal person responsible for managing your personal data transiting through the site. The document also states the type of confidential information processed, informs about the conditions of this processing, and potentially about its transfer to third parties. You will also find all the measures taken to secure your data, as well as the various methods used to verify their processing. The privacy policy also specifies how to exercise your rights regarding your personal data.

2. What is the identity of the controller processing your personal data?

The controller responsible for processing your data and confidential information is: info@ninoba.com. Ninoba® ensures compliance with the protection and processing of user data in EU countries and is also responsible for all customer service-related activities.

3. Personal Data: What are they, and what is the purpose of their processing?

When a user navigates the site, no personal data is collected automatically. In other words, if you visit a page on the site, only your browser information may be collected to ensure optimal functionality. IP address, browser name and version, communication protocols used by your connection, operating system, and the number of visits can be collected by Ninoba®. They are used to establish completely anonymous statistics to ensure the best possible browsing experience. However, Ninoba® does not process browsing data with the intention of associating them with individuals. Once processing is completed, all of this data is deleted but may be used in the event of computer crimes against the site. Apart from the scenarios explained above, Ninoba® only retains your browsing data for the maximum period specified by the GDPR. Similarly, Ninoba® commits to processing and collecting your personal data only if you have voluntarily provided them and intend to use our services (purchase, payment, account creation, invoice, newsletter subscription, refund). The customer service, affiliate, and loyalty programs may also collect certain personal data. The collection of personal data can also serve to promote your legal rights. Please note that the customer support service may record your email and phone number in order to contact you later to provide the information you need. Nevertheless, you will be informed of the recording and collection of your data with the option to refuse their transmission (except when they are mandatory, such as verifying an order). Your consent regarding the processing of personal data is never obligatory; it remains optional. Ninoba® also reserves the right to subsequently process your data for marketing actions or commercial surveys. This includes all information you can transmit and transfer via SMS, forms, or email. Likewise, you can always and at any time, without incurring any costs, refuse the transmission of your personal data. The personal data managed and processed by Ninoba® includes the user’s identity, phone number, postal address, email, and other data that may be provided optionally and by your own intention. When required by GDPR, Ninoba® may request your consent before starting the collection of your personal data. If you transmit personal information of someone else (for example, to give a gift and using a friend’s email), you automatically confirm and adhere to the GDPR and this privacy policy’s framework that the transmission and processing of data fully comply with applicable law. Consequently, you have both an interest and a responsibility to inform that person that you have used their personal data to use our services or participate in actions offered by the Site.

4. Where are personal data stored and retained?

The personal information transmitted through the Site is retained by Ninoba, which also handles hosting for the Ninoba® website. The site is also responsible for managing the various databases related to the offered services. This means that some personal information collected by the Site may be retained by the hosting company and on its servers. Nevertheless, confidential and personal information is exclusively managed by authorized individuals who have access to the data itself, such as the teams responsible for maintaining Ninoba.com.

5. How does Ninoba use cookies? What is the purpose of cookies?

Ninoba.com uses cookies on different web pages. Remember that cookies are computer files that Ninoba.com can transmit to your computer. They are then uploaded by your operating system and are intended to identify you or store target information to provide better customer service. Ninoba.com may use different types of cookies. For example, the site can offer necessary cookies to ensure essential functions on web pages, such as properly executing a service order. However, cookies do not store any confidential information that can be used for marketing purposes. Functional cookies provide access to more advanced features: saving shopping carts, storing login information, language, geolocation. This type of data is collected based on the user’s actions and can potentially improve the browsing experience or the overall site performance. These collected cookies on the site do not allow user identification. It’s also noteworthy that their deactivation is permitted and offered. Lastly, marketing cookies can keep various traces of the user’s behavior or how they prefer to navigate the site. In any case, cookies respect personal data legislation in their operation. Cookies can also be used to share content on various social networks like Instagram or Facebook. Each social network has a specific page where you can learn about cookie and privacy policies. You can also disable this type of cookies. However, the cookies deployed by Ninoba.com do not trigger or install any programs on the user’s computer. Similarly, they do not contain any viruses and are not used by the site to monitor users’ behavior or activities. Ninoba uses analytical tools provided by Google Analytics.

6. How can personal data be processed on Ninoba®?

The majority of personal and confidential data managed by Ninoba® are processed through automated and electronic means. Similarly, paper-based methods can be used to implement procedures and operations in line with the data processing requirements outlined in our privacy policy. The processing of personal information is always fully compliant with United States legislation and the implementation of GDPR. This also pertains to security matters. This also pertains to security matters. Their retention is only applied for the period necessary to achieve the purpose of their processing and is always in compliance with the law and regulations.

7. Is the security of personal data ensured by Ninoba®? Is it possible to update this personal data?

Ninoba® guarantees the protection and security of all personal data. Ninoba® processes personal data in compliance with applicable laws to prevent accidental deletion and loss of data. Ninoba® is also committed to preventing the misuse of data. Additionally, software solutions and computer servers are configured in a way that data is identifiable only when necessary for the achievement of one or more processing purposes. Ninoba® develops and employs a wide range of technologies and relies on advanced security procedures to ensure complete protection of personal data against fraudulent risks, loss, or unauthorized use. For instance, all confidential and private data transferred by users is stored exclusively on high-security servers. Moreover, certain data is encrypted, including through the SSL protocol. On your end, you can inform Ninoba® if changes need to be made to your personal data that you previously provided to Ninoba®. For example, you can notify us of a change in phone number, email, or address. If you already have an account on the site, all modifications can also be made directly by the user by logging into their account.

8. Does Ninoba® transfer personal data? And for what purpose?

The personal data you have provided to Ninoba® may be transferred and communicated within the scope outlined in this privacy policy and always in accordance with the consent given by users when they provided their information. Confidential data can be transferred to banking institutions, consultants, public institutions, or marketing companies, particularly in the case of consumer surveys. Ninoba® may also communicate certain data to develop technical or professional services related to site management. These activities could be related to the development of new features, customer service, or business activities. As Ninoba® may transfer some private data to partners or third-party companies, these data may be stored on servers located in the European Union as well as in other countries. It’s also worth noting that the private and personal data of individuals under the age of 13 are never subject to processing, regardless of any marketing or computer-related purposes. If you are the guardian of a child under the age of 13, you must ensure that the minor for whom you are responsible uses our services with your approval. If you have doubts about our privacy policy and how we handle personal information of adults or minors, you can email us. For example, you can ask questions about the data we have collected about you, request modification, or even complete deletion.

9. Am I obligated to provide my personal information? What could be the consequences of refusal?

Providing your personal information is necessary in several cases to ensure proper processing of the services offered by the Ninoba website. The transfer of certain personal data may also be necessary for optimal use of the functionalities provided on the site. For example, placing an order or purchasing a service. The transfer of personal information related to activities essential for compliance with legislative rules is mandatory. Additionally, the transmission of private and confidential information for consumer survey purposes is always at the user’s discretion. In other words, refusing to provide this personal data for such cases does not have any consequences on Ninoba®’s ability to ensure proper processing for one or more services purchased on the site.

10. What should I know about the services offered by Ninoba®?

All services offered by Ninoba® are personalized services, with the recipient being the one indicated by the customer at the time of purchase. Once the service is in the process of being delivered/activated, it’s no longer possible to make modifications (e.g., transferring the service to a different recipient and/or a different link) or interrupt the delivery of the service. Consumers have the right to withdrawal by sending an email to the Ninoba® to request cancellation. Before the order is activated/delivered:

  • If the delivery time indicated by Ninoba® staff has been exceeded or not respected, resulting in a delay in the order.
  • In case of fraudulent purchase, where the cardholder did not authorize the purchase. Valid documents (e.g., a complaint filed with the appropriate authorities) must be provided as evidence.

It’s possible for a social media platform to undergo significant updates, which although rare, can impact the functioning of our services, delivery times, and in some rare cases may lead to drops in page or profile activity in services involving interactions. These are unforeseeable situations. Ninoba® is not responsible for any image damage caused by a decrease in followers, views, likes, etc., as such decreases, if they occur, are not under our control but rather dependent on the respective social media platforms. Anyone purchasing these services is responsible for their own profile. Ninoba® will handle reintegration or refunds according to the warranty offered at the time of purchase. No refund or reintegration will be made if the provided service is not specifically included in our warranty policy. Once the order is confirmed through the payment confirmation email, the order enters activation/delivery mode. Delivery times can vary due to updates made by social media platforms or potential overlapping orders for the same recipient, which can extend delivery times. In such cases, the customer can contact support to receive information and the expected delivery time, beyond which a refund for the undelivered portion of the order will be processed. All our services are activated within a maximum of 24-72 business hours. If, after 72 business hours from receiving the order confirmation email, the customer has not yet received the service, they should not hesitate to contact us via the contact form, email, or phone. Each service purchased on the website may experience a rare but possible decrease within the first 30 days from the start of delivery. Ninoba® is not responsible for decreases in purchased services. During the period following order confirmation, the customer should not activate or have active advertising campaigns or make purchases for the same link on third-party websites, the same website, or other websites operated by Ninoba®. This would create a conflict and malfunction with the original promotion, which would then be compromised and immediately suspended.Once the order is confirmed through the payment confirmation email, the order enters activation/delivery mode. Delivery times can vary due to updates made by social media platforms or potential overlapping orders for the same recipient, which can extend delivery times. In such cases, the customer can contact support to receive information and the expected delivery time, beyond which a refund for the undelivered portion of the order will be processed. All our services are activated within a maximum of 24-72 business hours. If, after 72 business hours from receiving the order confirmation email, the customer has not yet received the service, they should not hesitate to contact us via the contact form or email. Each service purchased on the website may experience a rare but possible decrease within the first 30 days from the start of delivery. Ninoba® is not responsible for decreases in purchased services. During the period following order confirmation, the customer should not activate or have active advertising campaigns or make purchases for the same link on third-party websites, the same website, or other websites operated by Ninoba®. This would create a conflict and malfunction with the original promotion, which would then be compromised and immediately suspended.

11. How does the guarantee work?

We guarantee the number of followers/views/likes achieved after the increase for each purchased service. Our extended guarantee covers each service for 30 days after the end date of the promotion. Upon purchase, you will receive an email containing the link to boost and the initial number of interactions, or this information will be recorded by us using our management software.

12. What are the rights of users concerning their personal information and how can they contact us?

Users have the right to exercise their rights in accordance with data protection laws at any time. They can verify how their own data is stored, request updates, and confirm if their data is still archived on our servers. Ninoba® reserves the right to update the privacy policy when necessary. Any changes made will be communicated through our website to all users. We also recommend that users regularly review this privacy policy whenever they use our services, navigate the site, or provide personal data. Users can inquire about their data processing by sending an email to info@ninoba.com. Please find below the address and contact information of our company.